If you are not completely satisfied with a TresMonet purchase or gift for any reason, please review our return, refund, and exchange policies below for TresMonet.com online purchases and in-store purchases. Products must be returned in new or gently used condition. TresMonet monitors return activity for abuse and reserves the right to limit returns or exchanges at TresMonet and TresMonet in all instances.
TresMonet.com purchases can be easily returned for FREE (no return shipping or handling fees) to any of our TresMonet locations by mail if you use our pre-paid return shipping label (follow the return procedures described below). We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error.
Please allow two weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.
♦ When you return your purchase to TresMonet.com by mail and we receive your item within 30 days of purchase, if you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item. If you paid with PayPal, you will receive a full refund to your PayPal account.
♦ If we receive your item by mail within 31-90 days of purchase, or if your item was paid for with a TresMonet gift card, online store credit or your PayPal account and we receive it by mail within 90 days of purchase, you will receive a full refund in the form of an online store credit for the item which may be redeemed at TresMonet.com. For more information on how to redeem your online store credit, please go to Customer Service on TresMonet.com and click on Payment Methods.
♦ For TresMonet.com products returned in store, rather than by mail, refunds are only provided if the product is returned within 30 days of purchase, and you will receive a full refund to your credit or debit card. If you paid with PayPal, you will receive a full refund in your choice of store credit or a gift card.
Items purchased on TresMonet.com may not be returned by mail, and will not be refunded, 30 days after the purchase date. Items shipped to TresMonet outside of the returns window, not in new or gently used condition, without a receipt, or not purchased at TresMonet, may not be credited back or returned to you.
TresMonet.com is unable to offer exchanges by mail.
TresMonet.com Return Procedures
Here are two easy ways to return your item:
- TresMonet.com Returns by Mail
♦ Fill out both sides of the Return Form attached to the Order Summary and include the Return Form with your items. Include your name, e-mail address, and phone number so that we can contact you, if necessary.
♦ Package your return item in the manufacturer's product box and TresMonet packaging (if available).
Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
♦ Print the Prepaid Return Label from www.TresMonet.com/returnlabel and mail your return via United States Postal Service.
♦ You will receive an email confirmation when your return is processed.
Returns can be mailed to:
1730 King Dr, New Orleans La 70122
It takes up to two weeks to process returns and credit your account or to issue an online store credit. Return shipments can be tracked and we will notify you via e-mail once your return has been processed. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact Customer Service.
- TresMonet.com Returns to Store Locations
Visit any free standing TresMonet store to return an item purchased from TresMonet.com within 30 days of purchase.
♦ Please supply your Order Summary and Return Form with you, as well as the credit card you used to place your order.
♦ If you purchased from TresMonet.com with your PayPal account, our free standing TresMonet store will gladly offer a gift card, store credit or an exchange. We regret that our TresMonet stores are unable to process a refund to your PayPal account.
If you are returning a TresMonet gift that you received by mail and do not want the refund to go to the purchaser, before mailing the return please call 1-833-800 TRES to set-up the gift return under your account.
Check the "I am returning a gift" box on the back of your Return Form and indicate the reason for return as "5-Gift". Please fill out all the information on the Return Form, including your name, e-mail address, and phone number.
TresMonet merchandise credit does not have an expiration date, cannot be redeemed for cash (unless required by law), reloaded, transferred to others, or sold and can only be used at TresMonet online stores (not at TresMonet.com or through Customer Service). TresMonet merchandise credit will not be replaced if lost or stolen.
Please call our toll free number in Beverly Hills and speak to a customer care professional at 1-833-800-TRES