FAQ

Q: Can you define stem cells?

A: Generally speaking, stem cells are primitive cells that have the potential to differentiate or develop into many different types of cells in the body. Unlike mature cells, which are permanently committed to their fate, stem cells can renew themselves, splitting and creating new cells of whatever tissue they are introduced to. They are composed of two key components: growth factors and proteins, which regulate cell division, produce collagen & elastin and promote new cell growth. Stem cells contribute to the body's natural ability to renew and repair its tissues. In skin care, stem cells are believed to aid in skin rejuvenation, increase cell production, and reduce the visibility of fine lines and wrinkles. By providing skin with the necessary building blocks for cell regeneration, stem cells have the potential to help improve the overall skin health and appearance.

 

Q: What are mollusk stem cells and how are they used in skincare?

A: Mollusk stem cells are cells found in the tissues of mollusks, such as snails and clams. At TresMonet, we use snail stem cells, which have a high concentration of glycolic acid and antioxidants, making them effective in fighting against free radicals that can cause skin aging. Since stem cells have the ability to regenerate and repair themselves, mollusk stem cell extracts help boost skin cell renewal and repair, leading to a more youthful, radiant complexion.

 

Q: How are mollusk stem cells different from other stem cells used in skincare?

A: Mollusk stem cells are unique because of their high concentration of glycoprotein enzymes, which are known for their ability to regenerate and protect the skin. Additionally, mollusk stem cells are highly resistant to environmental stressors, such as UV rays and pollution, making them an ideal ingredient for skincare products.

 

Q: Are mollusk stem cells safe for all skin types?

A: Yes, mollusk stem cells are considered safe for all skin types and have been shown to be effective in improving the appearance of various skin concerns, including fine lines and wrinkles, dullness, and dehydration.

 

Q: How are mollusk stem cells different from other stem cells used in skincare?

A: Mollusk stem cells are unique because of their high concentration of glycoprotein enzymes, which are known for their ability to regenerate and protect the skin. Additionally, mollusk stem cells are highly resistant to environmental stressors, such as UV rays and pollution, making them an ideal ingredient for skincare products.

 

Q: What are the advantages of combining plant proteins and stem cells? 

A: We use snail stem cells to formulate our topical products. Adding plant protein (Moringa extract) is essential to the overall process because they help to cool/calm the dendrites (pain receptors) in the skin. Without the plant proteins, the stem cells would burn skin (think chemical burn).

 

Since humans and snails share DNA from millions of years ago, our skin cells recognize the snail stem cells as common, working together to exfoliate, moisturize, and support skin cell turnover. After five days of using TresMonet Facial System, skin becomes silky-soft, radiant, and youthfully beautiful. 

 

Q: What is Moringa extract and why is it good for skin?

A: Moringa extract is a versatile and effective ingredient that has numerous benefits for the skin. From its anti-inflammatory properties to its rich concentration of vitamins and minerals, Moringa extract is a must-have ingredient for anyone looking to achieve healthier, brighter, and more youthful-looking skin. Extracted from the Moringa oleifera tree (often referred to as the "Miracle Tree"), one of the key benefits of Moringa extract is its anti-inflammatory properties. Moringa extract helps to calm and soothe irritated skin, reducing redness and promoting a more even complexion.

 

Moringa extract is rich in antioxidants, vitamins like vitamins A, C, and E, and minerals such as zinc and iron which work together to protect and nourish skin, provide intense hydration, and promote healthy, youthful skin. In conclusion, Moringa extract is a versatile and effective ingredient that has numerous benefits for the skin. From its anti-inflammatory properties to its rich concentration of vitamins and minerals, Moringa extract is a must-have ingredient for anyone looking to achieve healthier, brighter, and more youthful-looking skin.

 

Q: What can I expect when I use the TresMonet Facial System?

A: The key benefits of using the TresMonet Facial System include: reduced appearance of fine lines and wrinkles, improved skin texture and hydration, and enhanced skin protection from environmental stressors. Additionally, TresMonet products are known for their rejuvenating properties, making them a great addition to any skincare routine.

 

Q: How long does it take to see results from using mollusk stem cell skincare products?

A: While results vary, most of our customers have reported seeing improvements in the appearance of their skin within 5 - 10 days of regular usage.

 

Q: Is there a specific way that TresMonet products should be applied to the skin?

A: Yes, please refer to our Skincare Regiment Page at www.tresmonet.com/skincareregimen on the TresMonet website.

 

 

Q&A - Samples

Q: How can I enter the 5 days-challenge?

A: At Tresmonet, we make it easy to try out our incredible products, and you can even get rewarded for your efforts! Choose between two great offers: 

 

Go online now to www.tresmonet.com/getafreesample, add the sample product to your cart at a minimal shipping and handling fee – then simply enjoy the luxurious effects on your skin. 

 

Or alternatively, join our Ambassador Program from www.tresmonet.com/ambassadorprogram, wherein you will have an exclusive chance to win a set of the Ultimate TresMonet Facial System ($2500 value), and a chance to represent TresMonet in one of our marketing campaigns! Plus, when other people purchase using your personal link code, you will receive commission payments that keep rolling in over time!

 

Q: What are the benefits of entering the Ambassador Program?

A: Once you are accepted into the program, you will be eligible for a chance to win a set of the Ultimate TresMonet Facial System ($2500 value), and a trip to Miami or New York to participate in a TresMonet photoshoot campaign.

 

As a valued TresMonet Ambassador, you will receive your own exclusive code to share with your community. As you spread the word, you can be rewarded for your efforts with a percentage of every sale produced through your personal link.

 

 

Q&A - Orders

Q My order has been finalized, but I haven’t received the order summary yet. What should I do?

A: It might be that the order confirmation mail did not reach you due to the e-mail being blocked by a spam-software or a typo in the e-mail address. You may check the status of your most recent order(s) by visiting our "Track order" page and entering your order number and billing postcode. This is the easiest and fastest way to get the most current information regarding your TresMonet Online orders.

 

Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

 

For time sensitive requests, such as order cancellations or address changes, please contact us (at: email address?).

 

Q: Can I change my shipping address once an order has been placed?

A: Should you wish to alter your order once it has been submitted via our website, please feel free to contact us immediately. Kindly bear in mind that orders from TresMonet are fulfilled in a timely manner and may have already shipped.

 

Q: Am I able to cancel my order?

A: Should you wish to alter your order once it has been submitted via our website, please feel free to contact us immediately. Kindly bear in mind that orders from TresMonet are fulfilled in a timely manner and may have already shipped.

 

Q: My TresMonet order has not arrived. What should I do?

A: Your satisfaction is our utmost concern. While most parcels arrive on time, there can be the occasional delay. Very rarely, the tracking may show as "delivered" when in fact, you have not received your parcel. If you believe this is the case with your order, we suggest that you:

 

-  Check if someone else at your address has accepted it.

-  Check if an attempted delivery notice has been left in your letter box.

-  Use the delivery confirmation and tracking number that we sent you by email to contact the carrier.

 

You may also contact us to obtain confirmation of shipping or information on the shipping status.

 

Q: Is my order history viewable?

A: TresMonet keeps your order history archived for your convenience. You may access it at any times by simply clicking on the "My TresMonet Account" icon in the menu at the top of the page, signing in with your email address and password, and clicking on "Order History" in the "My Orders" section. If you are not a registered user, kindly contact us directly.