Frequently Asked Questions
Can you define stem cells?
Generally speaking, stem cells are primitive cells that have the potential to differentiate or develop into many different types of cells in the body. Unlike mature cells, which are permanently committed to their fate, stem cells can renew themselves, splitting and creating new cells of whatever tissue they are introduced to. They are composed of two key components: growth factors and proteins, which regulate cell division, and the production of collagen and elastin, promoting new cell growth. Stem cells contribute to the body’s natural ability to renew and repair its tissues. In skincare, stem cells are believed to aid in skin rejuvenation, increase cell production, and reduce the visibility of fine lines and wrinkles. By providing the skin with the necessary building blocks for regeneration, stem cells may help improve overall skin health and appearance.
What are mollusk stem cells and how are they used in skincare?
Mollusk stem cells are derived from mollusks like snails and clams. At TresMonet, we use snail stem cells, which are rich in glycolic acid and antioxidants. These properties make them effective in neutralizing free radicals that cause skin aging. Since stem cells have the ability to regenerate and repair themselves, mollusk stem cell extracts help boost skin cell renewal and repair, leading to a more youthful, radiant complexion.
How are mollusk stem cells different from other stem cells used in skincare?
Mollusk stem cells are unique due to their high concentration of glycoprotein enzymes. These enzymes are known for their ability to regenerate and protect the skin. Additionally, mollusk stem cells are highly resistant to environmental stressors, such as UV rays and pollution, making them an ideal ingredient for skincare products.
Are mollusk stem cells safe for all skin types?
Yes. Mollusk stem cells are considered safe for all skin types and have been shown to be effective in improving the appearance of various skin concerns, including fine lines and wrinkles, dullness, and dehydration.
What are the advantages of combining plant proteins and stem cells?
We use snail stem cells to formulate our topical products. Adding plant protein (Moringa extract) is essential to the overall process because they help to cool and calm the dendrites (pain receptors) in the skin. Without the plant proteins, the stem cells would burn skin (think chemical burn). Since humans and snails share DNA from millions of years ago, our skin cells recognize the snail stem cells as common, working together to exfoliate, moisturize, and support skin cell turnover. After five days of using the TresMonet Facial System, skin becomes silky-soft, radiant, and youthfully beautiful.
What is Moringa extract and why is it good for skin?
Moringa extract is a versatile and effective ingredient that has numerous benefits for the skin. From its anti-inflammatory properties to its rich concentration of vitamins and minerals, Moringa extract is a must-have ingredient for anyone looking to achieve healthier, brighter, and more youthful-looking skin. Extracted from the Moringa oleifera tree (often referred to as the "Miracle Tree"), one of the key benefits of Moringa extract is its anti-inflammatory properties. Moringa extract helps to calm and soothe irritated skin, reducing redness and promoting a more even complexion. It is also rich in antioxidants, vitamins like A, C, and E, and minerals such as zinc and iron which work together to protect and nourish skin, provide intense hydration, and promote healthy, youthful skin.
What can I expect when I use the TresMonet Facial System?
The key benefits of using the TresMonet Facial System include: reduced appearance of fine lines and wrinkles, improved skin texture and hydration, and enhanced skin protection from environmental stressors. Additionally, TresMonet products are known for their rejuvenating properties, making them a great addition to any skincare routine.
How long does it take to see results from using mollusk stem cell skincare products?
While results vary, most of our customers have reported seeing improvements in the appearance of their skin within 5–10 days of regular usage.
Is there a specific way that TresMonet products should be applied to the skin?
Yes, please refer to our Skincare Regimen Page at www.tresmonet.com/skincareregimen on the TresMonet website.
Order & Shipping Questions
My order has been finalized, but I haven’t received the order summary yet. What should I do?
This could be due to a spam filter or an email typo. Please check your spam folder and confirm your email. You can also track your order by entering your order number and billing zip code on our Track Order page. Note: tracking information may be delayed by up to 24 business hours after shipment.
Can I change my shipping address once an order has been placed?
If you wish to alter your order after it has been submitted via our website, please contact us immediately. Kindly note that orders are fulfilled quickly and may have already shipped.
Am I able to cancel my order?
If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate, but once an order has shipped, cancellation may no longer be possible.
My TresMonet order has not arrived. What should I do?
Your satisfaction is our utmost concern. While most parcels arrive on time, there can occasionally be a delay. Check if someone else at your address accepted the delivery, or if a delivery notice was left. Use the tracking number provided to follow up with the carrier, or contact us directly for assistance.
Is my order history viewable?
Yes. You can view your full order history by logging into your TresMonet account and accessing the "Order History" section under "My Orders." If you're not registered, feel free to contact us for assistance.